Short answer
A good B2B customer portal lets trade customers see their own prices and live stock, reorder regular lines quickly, track every order however it was placed, download invoices and statements, and pay online. Behind the scenes it should write orders straight into your ERP and let your team control who gets access.
Ordering
- Customer-specific prices and quantity breaks
- Live stock by branch or warehouse
- Quick order from regular lines, by SKU or by list
- Click and collect or delivery to site
- PO number and required-by date at checkout
- Pay on account or by card
Account self-service
- Every order in one history, including phone and rep orders
- Invoices and statements to download
- Balance and available credit
- Several logins per customer, with roles
For your team
- Orders created directly in your ERP
- Approval of new trade accounts
- Staff can order on behalf of customers
- Prices hidden from public visitors
- Reporting on online adoption
Platform
- Your ERP as the source of truth
- Role-based access and encryption
- Data hosted in the region you choose
- Works on phones as well as desktops
ordern covers this list as a distributor portal connected to your ERP.