AI-powered platform
Made in Australia · Built for global business
NetSuite B2B eCommerce and customer portalB2B ordering portal for NetSuite.
ordern gives NetSuite users a B2B portal and customer portal built for trade ordering. Customers see their own price levels and stock by location, and every order is created in NetSuite as a sales order.
- Connected through SuiteTalk REST
- An alternative to SuiteCommerce
- Made in Australia for global business
⇄ordernFrom NetSuite
- Inventory and matrix items
- Price levels and customer item pricing
- Stock by location
- Customers, credit limits and balances
- Invoices
Back to NetSuite
- Sales orders, as they’re placed
- Customer payments
- New customer requests
- AI PoweredAI drafts product content, powers plain-English search and suggests related products.
- Cloud-nativeA modern, API-first architecture that connects cleanly to your ERP.
- Highly secureRole-based access, encryption in transit and at rest, data hosted in your region.
- Built to scaleFrom your first trade customers to thousands of SKUs, accounts and locations.
What is a NetSuite B2B portal?
A NetSuite B2B portal is a secure website where your trade customers log in, see their own NetSuite price levels and stock, and place orders that are created in NetSuite as sales orders. It also works as a NetSuite customer portal for invoices and balances, without customers needing NetSuite access.
Common problems for NetSuite users
Adding NetSuite’s own commerce product means another licence and implementation, which can be a lot for a trade ordering portal.
NetSuite’s built-in customer access covers records, but trade buyers want fast reordering and their own prices up front.
Sales and customer service staff key emailed orders into NetSuite.
Price levels, customer-specific item pricing and quantity pricing need to show correctly online.
How ordern connects to NetSuite
ordern connects through NetSuite SuiteTalk REST web services, with RESTlets (SuiteScript) where a process needs custom logic. Access uses token-based authentication or OAuth 2.0 through an integration record in your NetSuite account, with a role limited to what ordern needs.
NetSuite stays the system of record. For OneWorld accounts with several subsidiaries, we map which subsidiaries, locations and currencies the portal uses during discovery.
Behind the connector, ordern runs on a modern, API-first and cloud-native architecture, with role-based access and encryption in transit and at rest, so it stays highly secure and scales as your order volumes grow.
What syncs, and when
| Data | NetSuite record | Direction | When |
|---|---|---|---|
| Products | Inventory items, matrix items | NetSuite → ordern | Scheduled |
| Customer pricing | Price levels, customer item pricing | NetSuite → ordern | Scheduled |
| Stock | Quantity available by location | NetSuite → ordern | Scheduled |
| Customers and credit | Customers, contacts, credit limit, balance | NetSuite → ordern | Scheduled |
| Orders | Sales orders | ordern → NetSuite | As placed |
| Invoices | Invoices | NetSuite → ordern | Scheduled |
| Payments | Customer payments | ordern → NetSuite | As paid |
Orders are sent as customers place them. Catalogue, pricing, stock and account data sync on a regular schedule, and the exact frequency is agreed in discovery to suit your volumes.
How an order flows into NetSuite
A worked example of a typical trade order, using NetSuite’s own records.
NetSuite B2B eCommerce, focused on trade ordering
The same AI-powered, cloud-native ordern platform on every ERP, set up around how your NetSuite data is structured.
For your customersA NetSuite customer portal they’ll use
- Their own prices, read from NetSuite
- Live stock by branch or warehouse
- Quick order from their regular lines
- Invoices, statements and balance
- …and more
For your teamLess admin, cleaner orders
- Web orders arrive in NetSuite ready to fulfil
- Reps and counter staff can order for customers
- AI-drafted product content for thin catalogues
- …and more
SuiteCommerce or a custom B2B portal for NetSuite?
SuiteCommerce is NetSuite’s native commerce product and is tightly integrated with NetSuite. It suits businesses that want everything inside the Oracle ecosystem and have the budget and team for that implementation.
ordern is a SuiteCommerce alternative for businesses that mainly need a trade ordering portal: customer pricing, quick reordering, account self-service and a public catalogue, with support direct from the team that built it. It connects to NetSuite rather than running inside it.
The right choice depends on your channels, budget and in-house NetSuite skills. We’ll give you a straight answer in discovery.
Frequently asked questions
Is ordern an alternative to SuiteCommerce?
Yes, for B2B ordering. ordern focuses on trade customers: their own pricing, fast reordering, account self-service and a public catalogue. It connects to NetSuite through its APIs rather than running inside NetSuite.
Do customers need NetSuite logins?
No. Customers log in to ordern, not NetSuite. ordern reads and writes the NetSuite records it needs through its own integration access.
Does ordern work with NetSuite OneWorld?
Yes. For accounts with several subsidiaries, we map which subsidiaries, locations and currencies the portal uses during discovery.
Will price levels and customer-specific pricing carry across?
Yes. Price levels and customer item pricing are read from NetSuite, so customers see the price your team would quote.
Do web orders go straight into NetSuite?
Yes. Orders are created in NetSuite as sales orders, ready for your normal fulfilment and billing.
Official sources and further reading
From the blog
See ordern running on NetSuite.
- No obligation
- Online, in your time zone
- Shown against a catalogue like yours
- Made in Australia for global business
We’ll walk through how your customers order today and show you ordern working against a catalogue like yours, with pricing and stock from NetSuite. Let us know you’re on NetSuite when you book.
Form not loading? Email hello@ordern.io or call +61 2 9829 9881.